vendor www.AlphaHydroponics.com

This is my first of several vendor reviews.

I found Alpha Hydroponics on "The Hot Pepper" as an advertised vendor...and, I am very GLAD that I did! This vendor is a huge ASSET to our community. I was very surprised to get a personal phone call from "Chris" to confirm my order details. This IS NOT common at all these days. For me, it makes a huge difference. My first order went so well with Alpha Hydroponics that I placed a second order. When it arrived (absolutely, lighting fast - this vendor happens to be a very quick shipper), I noticed one item was missing. I contacted Chris (Alpha Hydroponics) via email about it and expected a reply maybe later that day...however, I had a reply in less than a minute with an apology and promise the item would be sent. Before I could even send a reply (probably less than 4 minutes), I was sent a TRACKING NUMBER. That was outstanding! The very next day, I power up the computer to check the tracking number and get an idea of where the package was in transit. In the process of doing so, I am interruped by a knock at the door and hear the person drive away before I can answer. I open the door and find the package right at my feet and delivered by FedEx! I just had to share this wonderful experience with fellow members of the board. I mean, who wouldn't! I highly recommend this vendor for personalized service, excellent communication, speed in shipping, quality of product / packaging, and trustworthiness. A big "thank you" to Chris and Alpha Hydroponics and as always, the great people responsible for making this amazing forum.

Matt

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Chris and his company is THE best Hydroponics company you could find ANYWHERE. His product and customer service is exemplary.
I've personally sent many customers to Chris.
He has a passion for his business and is a expert in his field. I go to Chris for information about Hydroponics.
Shop at this company for world class service and products.
Joe
 
Wow! Thank you all for the kind words... And Happy New Year!
We will always try our best to deliver consistent, quality customer service to all of our clients.
We feel the best thing we can do to separate ourselves from our competitors is focus on service.
If you ever have a question, concern or complaint, please feel free to email or call us directly.

If you have a special request, need to consolidate shipping for an order or pick up something here in the Atlanta area...? just give us a call.

Our contact information is on the front page of our web site. Also, you can always reach us via our profile here at THP.

Thanks again for the feedback.

Regards, Chris
 
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