From: Escalation Agent
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Hi,
Thank you for contacting Outlook.com Support. This is Raleigh and I'm glad to assist you for today. I reviewed your post and I understand that your unable to receive emails from thehotpepper.com. No worries! Rest assured that I'll do my best to assist you.
We would like to inform you that if thehotpepper.com is a service wherein you need to subscribe in order to receive emails from them, we suggest that you check if you're still subscribe to it. However, if you're not, kindly subscribe back to see if you can receive emails from them.
In the event that you're already subscribed, we suggest that you unsubscribe first and associate yourself to their service again to fix the issue.
We also recommend that you create an email rule that contains "thehotpepper.com" and have it moved to your inbox. To do this, you may follow the steps below:
1. In your Outlook.com Inbox, click the gear icon beside your Profile name.
2. Click "Manage rule".
3. Click "New".
4. On the first box, select "Sender contains", then type in the email address "thehotpepper.com" .
5. Under Do the following select "Move to", then select "Inbox".
In addition to this, we suggest that you add the sender to your "Safe Senders List". Kindly follow the steps below on how to initiate it:
1. Sign in your account at https://outlook.com
2.Click the gear/ Options icon, and then click Options.
3. Under Preventing junk email, click Safe and blocked senders, then click Safe Senders
4. Follow the instructions on your screen.
Aside from adding them to your safe senders list and creating an email rule, we propose that you add the sender to your contact list by following the steps below:
1. Find a message from the sender’s current email address and open it.
2. In the message header, click Add to contacts beside the sender’s name. The email address will be added to your contact list.
I hope with the instructions above, you can now receive emails from thehotpepper.com. Rest assured that we are constantly finding ways to innovate and to improve our products so that you will have a great overall experience with us.
Thanks.
Note: To check the status of your request, kindly refrain from deleting our email notification. If you haven't received another notification in 24 hours, you can view the agent's response on URL link provided on the notification email.
