Greetings and thank you, everyone, for your continuing support of Pure Evil Capsaicin Drops.
This is a quick update of what is going on and what's coming up with Pure Evil capsaicin drops.
First and foremost- We're Still Here! at the link in the Sig line below.
Our Pure Evil amazon listing got suspended by amazon due to a bookkeping snafu. Through a series of events, here's what happened to my amazon seller account.
All amazon business selling accounts have to be linked to a valid/current credit card. Every 2 weeks, before dispersing funds from sales, amazon 'pings' the cc to make sure it is still active.
The cc linked to my account expired.
The 'ping' was denied.
My seller account was suspended.
This happened over the extended July 4th holiday weekend.
I was not aware of the situation for 6-7 days, by which time several orders (which were supposed to have shipped within 2-3 days) were late for shipment.
I immediately shipped all orders, and started resolving the situation with Amz to reactivate my seller account.
After many emails and phone calls to Seller Support, I received the same Auto-Reply from SellerPerformance about 8 times regarding 'not addressing the issue of late shipments'. The official reason the account got suspended was "too high of a percentage of late shipments".
Prior to this one incident, my shipping rate, performance, returns and feedback had been +99%.
I won't bore everyone with the details. End of the story is...I never once got a reply from a real person regarding the issues with my account and how to resolve it to 'their' satisfaction even though the Plan of Action I submitted about 8 times addressed each item they called out.
After 90 days of amz holding a few thousand dollars of my money and not every giving a real reply to any emails, I closed my amz seller account. If there had been any remote interaction with a real person that would of let me know that reactiviation of my seller account was a possibility, I would of hung in there to get it going again. No amz representative ever addressed my specific situation or gave me a personal reply to the issues.
It's business, accounts come and go. I'm sorry to see the amz listing go away as it was an active sales venue for Pure Evil.
For now- Pure Evil is no longer available on amazon. Pure Evil is available through our website which uses PayPal for payment processing.
Just a heads up for those considering purchases for the Holidays...
I will be on a BucketList trip with my Dad in December. We will not be shipping Pure Evil orders placed in December until Dec 23rd. That's not in time for holiday delivery. We'll be adding some extra things for orders placed in December, but I just want people to know orders will not arrive for Christmas. This info will be posted on our PureEvil website also.
Thanks again for everyone's continuing support! Pure Evil Capsaicin Drops have been used in so many ways. We plan to be here for a long time. Maybe we'll get back on Amazon, maybe not. We'll look at it after the new year and see what works for us and our (very appreciated!) customers.
All the best always~