The first ones I sowed germinated (2 for 2) but since then, one of seven have. So I wrote them to say I expect a refund or another packet of seeds. This is their response (some comments in-line).
We need more information to try to determine what may have caused the poor
germination you experienced.
Please provide us with the information below, so we can assist you in
determining the problem and issue you a refund.
1. What is the Order Number? (Login to Your Account and click Order History for the Order Number)
That was sent to them.
2. What are the Product Number(s) in question? (Can be found on the Sales Receipt we sent you)
The order number shows that.
3. What type of pots or containers did you use? Did you use Jiffy Peat Pots, plugs, plastic pots, or other? Or was the seeds planted directly in the garden? Please be specific.
The same as the other dozen of trials I have tried.
4. What brand and type of potting mix did you use? Do you know if the potting mix was from last year's lot or this year’s lot? Do you still have the UPC code from the package?
You gotta be kidding - look up a UPC code?
5. What depth did you plant the seeds? Please be specific
The same depth I sowed all the others, give or take 1/10 of an inch. Next time, I'll have to be more scientific and measure to 1/1000th of a meter to satisfy these people.
6. What was the frequency in watering the seeds? (Daily, Every Other Day,Weekly, etc)
Again, the same as all the other seeds that germinated. What part of "these seeds are not good" don't they understand?
7. What was the constant daytime temperature inside (or outside if started outdoors)?
I knew I should have bought a weather monitoring station to see how plants germinate.
8. What was the constant nighttime temperature inside (or outside if started outdoors)?
9. Did you cover the containers with plastic or any other material?
Yep. The same as the other trays I sowed. They were bosom buddies for a week or so!
10. What date did you plant the seeds?
This was an easy one, I had written down (Thanks, AJ for teaching us to be at least a bit anal - it helps to answer questions from idiot seed suppliers!)
Please provide any other information that you think may assist us in determining the problem.
Well, in at least one forum dedicated to growing plants from seeds, the word is you are unreliable. (Honestly, this is the reply!)
As soon as we receive the information, we will test the seeds to see if we can replicate the problem.
We sold a lot of the variety in question, and no one has reported a problem. We doubt there is a problem, because no one reported a problem, but we will test the seeds to determine if there is a problem with the lot.
You claim you don't know what seeds I ordered so how do you know you sold a lot of the variety in question?
If we find a problem after testing, we will issue a refund.
Get real - the paperwork to issue a $7 refund via a credit card or PayPal would cost 20 times that. All I asked for was a couple packets of seeds that will germinate.
Thank you for contacting us.
I told them I would withhold my thanks for replying until I see the outcome.
We will see what happens.
From: Mike Koewler [mailto:email@example.com]
Sent: Thursday, December 18, 2008 6:23 PM
Subject: Sorry - your seeds are crappy
I ordered two packages of Holland Hothouse Cucumber seeds. In the last two weeks, I have sowed seven of them and had a grand total of one - that's ONE germinate. At a cost of 75¢ per seed, I expect a much better germination rate.
And no, it is not my ability to germinate seeds. For the past 2+ months, I have been experimenting germinating seeds and seeing how they respond to different lights and transplant times. Why? I plan on raising about 1300 seedlings to sell this spring and want to see which method works the best. Out of maybe 300 seeds I have sown, only your HH has a rate less than 90 percent. I would hope you would either send me more seeds or refund part of purchase. My order number is 87604.
One unhappy (and likely not to be a repeat) customer.
Edited by wordwiz, 18 December 2008 - 09:05 PM.