They have a very good rep on this site. I have ordered from them the past 3 years, and my 4th order of plants will arrive next month. I have not received any pests along with any of my orders. However, if you do experience problems, they will very promptly fix things for you. I ordered fresh pods from them each of the last 3 years, as well. One batch arrived rather moldy, due to improper handling by the shipper - CCN replaced them pronto.