When I ask for hot and I specify, double indian hot or double thai hot, or on a 1-10 scale, make it a 10, I expect a burn! If they do not come through, that is it (and by the way, I am thehotpepper.com wimp). It amazes me that some places do not even make an attempt. The only time I was overwhelmed (to the point of not eating it, and I did not complain) was at a place in akron/tallmadge in which my friend and I specified, make it as hot as you possible can, we will not send it back if it is too too hot and the idiot in the kitchen poured 1/4 bottle of dave's insanity sauce on the food.