I know what you mean, I once bought 10 strawberry plants online, never heard of them after a month telling me there gana be late even thought I had email them, once they got to me all the plants were dead dryed and had no crown to even revive them, after a month of trying to revive them I sent them an email about how I will never shop thru them again, they told me they will refound but at thr time I didn't care anymore but they sent me 10 live plants after another month.... I won't shop online till I have some good feedback