oo, can I tell customer service stories here? These are true! (I cant tell you where I work, but its not Walmart- I wouldnt work there)
The lady walks up to me just as I am about to leave for my break ( I work next to customer service, this day)
"I'm sorry, could you help me? I was going to ask her (points at the CS clerk) but that young man (her customer) was rude, and wouldnt let me interrupt."
~~~
Customer on the phone explains to me that her car was broke into that morning and the window was smashed and she reported it to the police. then she started driving to the store to return several things for which she has the receipt in her purse- and then realizes that the thieves also stole those out of her car, as well.
She pauses, and I say, "so what would you like me to do, ma'am?"
"well, I'd like to get the money back for the things I was going to return, that were stolen."
"Ma'am, I cant refund money for products that are not returned."
"Doesnt this store have a Victim Recovery Program?"
~~~
Another customer brings an item to the counter to return. She doesnt not have a receipt. I look at the item and I do not recognize the brand, but scan the barcode anyway. It confirms my suspicions, this item does not come from my store. I inform her of this, and she tells me, "But she told me she bought it at ****. (The store name is not the same as mine, not even remotely close. I inform her that she is at #######. Astonished, she turns to her friend and says Did you know that we're at ######? This isnt ****!"
And I marvel that these people are out there, running loose, without supervision.
The lady walks up to me just as I am about to leave for my break ( I work next to customer service, this day)
"I'm sorry, could you help me? I was going to ask her (points at the CS clerk) but that young man (her customer) was rude, and wouldnt let me interrupt."
~~~
Customer on the phone explains to me that her car was broke into that morning and the window was smashed and she reported it to the police. then she started driving to the store to return several things for which she has the receipt in her purse- and then realizes that the thieves also stole those out of her car, as well.
She pauses, and I say, "so what would you like me to do, ma'am?"
"well, I'd like to get the money back for the things I was going to return, that were stolen."
"Ma'am, I cant refund money for products that are not returned."
"Doesnt this store have a Victim Recovery Program?"
~~~
Another customer brings an item to the counter to return. She doesnt not have a receipt. I look at the item and I do not recognize the brand, but scan the barcode anyway. It confirms my suspicions, this item does not come from my store. I inform her of this, and she tells me, "But she told me she bought it at ****. (The store name is not the same as mine, not even remotely close. I inform her that she is at #######. Astonished, she turns to her friend and says Did you know that we're at ######? This isnt ****!"
And I marvel that these people are out there, running loose, without supervision.
...
