Hi everyone! Thanks again for discussion. We are startup company, so we are dealing with new things everyday and trying to fit our product towards two communities - the growers community and non-growers community which is a difficult task.
Regarding your questions:
1. the refill is sealed by mechanical click system - similar to one when you open and close felt-pen, but tighter. So it can be opened by knife or something sharp. But click system can be degradated. We trully understand that chili growers can use their own powder, because its their's baby
Therefore we added growers pack, so you will receive empty and open plastic containers and you can fill it on your own.
2. the business idea behind selling refills is easy. we would like to stick to low price with free shipping worldwide. we will add also other types of chilies and maybe also something else (stevia, ...). For the most users the price 5usd for 3 refills with shipping included is a bargain and it can last them for few months. Thats a good price for hundreds of upgraded meals
if you buy 250grams of chili for the same price - ok, but you will have the open bag at home for 2 years. thats not good...
regarding price - retail margins are soo high
we want to stick with a good materials. therefore our prototype is made from stainless steel which is much more durable and stabile than aluminium cases. but the price is 3 times higher. This keychain can be used for years, i hope that "few bucks" more can be a good value for money. let me know your thoughts.
thanks once again.