I have a mixed review here, but over all I will recommend Bakers Peppers... Read on.
I placed an order and unfortunately the post office lost tracking, eventually the package came back to Bakers.
I wasn't the happiest to be told at FIRST - that 'our site policy states that once it leaves - it's not our problem, it's 'ur' problem with the post office.
I wasn't happy with the shortcuts on spelling, for ? Are there OTHER shortcuts being taken ? I need things to be spelled out properly when doing business.
Either way - Dale said he would send out a free box, but I still felt that I had spent $65 and well ? I was hoping that if I spend $65 ? Regardless of whether it's the post office's fault or not ?
I'd think any seller would say "Hey - I ALWAYS want you to feel comfortable knowing that if you spend $65 with me ? you WILL get your order"
I eventually called Paypal and Paypal let me know that I would have been covered by Paypal buyer protection policy, Dale knows very well that he did not let me know I would have been covered.
Bottom line was - I was left to believe that I just spent $65 and well ? Post office didn't know what happened. My post office said it was insured to $50 but only the sender could collect, Dale did tell me both consumer OR sender can collect.
I'll believe my post office first.
In the end ? I DID get my second package- the product ? was perfect, except ? I had purchased buy 3 SFRB'd get 3 SFRB's for free ? You can visit www.archive.org and see a snapshot of Bakerspeppers website for October 15th range ? and you will see it says buy 3 SFRB's get 3 SFRB's.
I got 3 SFRB's - you know ? in boxes ? and then the other 3 SFRB quantity ? all 3 were just piled into one pile in a ball of newspaper.
I don't like eating food out of newspaper.
HOWEVER - technically ? the dried peppers I got from Dale in small font says "Not labeled for human consumption"
So ? Maybe I'm not supposed to eat any of them.
I bought them for seed.
Unfortunately ? 1/2 of my order ? was just thrown into a ball of newspaper ? and I can't tell primos from butch-t's that well - they can be close.
So ? I really lost out on 50% of my order's value to me, plus I opted not to self dry the ones in newspaper, I understand it's soy based ink these days ?
But I once got some peppers from Ebay in newspaper that made me ill, I thought, no clue what caused it ? Not taking the chance.
So, in the end ? Dale has REAL nice product.
Poor packaging and novice support.
I do give Dale lots of room here in the future. I think Bakerspeppers can succeed ?
But they have to kick up the service a notch.
Take PepperJoe - who I read here visited Dales facility and was quite impressed.
PepperJoe ? I had a problem with the seeds ? he resent- I had yet another problem ? he resent AND demanded he refund me ! Now - THAT is a stand up man.
PepperJoe has terrific service, I see PepperJoe invited Dale to go fishing next time he's down there, I only ask Dale take up some advice from PepperJoe -
who without question - I have no fear in ordering from - I will ALWAYS order from PepperJoe - why ? Because I KNOW he will ALWAYS take care of me - and simply not get petty
and say "our site policy says it's not our problem once it leaves into the post" - not about that Dale
It's about - customer MUST be taken care of, before your profits.
I ran into "I'm not in the business of giving my product away from free" "you are lucky you're getting a second box"
We can start posting everything we wrote here Dale ? NOT recommended ?
or ? You can say- hey - I DO need to improve, and I REALLY want to earn the trust and respect of the customers I gain here.
To that ? so LONG as you are TRYING ? at LEAST TRYING ?
I truly wish BakersPeppers the best.
They have HIGH quality product, so they have the hard parts taken care of. I read they have great plants - and I expect their seeds are top quality as well.
Just make sure you ask the free ones to be separated, or ask if you can pay to have them separated, that is, if like me ? you were ordering for seed.
Something tells me BakersPeppers will be a success in the long term, I'm giving Dale lots of room here, I think he's got the pepper growing part down, and he might just be new to the business side.
So ? My final consensus ?
I do recommend BakersPeppers, you ARE covered by Paypal if anything post wise should ever happen, and really ? had it not been for the post office problem that started us on the wrong foot ? and the 3 free boxes (unboxed) just bundled ? When I would not have ordered if I knew they were mixed, but they didn't say they would be mixed ? but had it not been for that ? Again - a simple learning experience Bakers side and my side ?
I'd say I'd be 100% satisfied.
I too make mistakes, and grow from them. And I am first in line to say "I screwed up" when I do, if I don't ? I can't move on or grow.
So - there you have my experience.
Give BakersPeppers a try - I bet my experience with them improved the packing techniques, if not ? you know to just make sure you ask that all free SFRB's will indeed be separated.
I've grown from the mishap I had, I hope Dale has. I hope we move on to better days and better ways (boy that sounds corny- but it does rhyme !)
It's me Dale - Kendra Synthia.
I know you said you didn't want my business any more - but I'd like to be able to order from you, after all, you do have very nice product.
I had clownip.com remove my email because I got so frustrated with everything - sorry you can't write back, you did say you weren't going to though, so reply here maybe.
Just let me know if I can order from you again. Few people have pods all winter, you're the only one I know that does that has real good pods/plants.
Another satisfied customer 
