I'm a little miffed today. I received a package from Blair's that I had been anticipating....a bottle of Salsa de la Muerte, a new T-Shirt, and a jar of Blair's Queso.
I opened up the box, and all that was in there was the sauce. No explanation, no nothing. In essence, I paid $13.00 for a bottle of hot sauce. A little steep. Anyway, I called Blair's hotline, and the girl informed me that they were out of the other items I had ordered. When I asked why they didn't inform me prior to shipping, she said it wasn't her dept, and wasn't her problem. Okay, now I'm getting even more miffed. I went online to send an email to Blair, and explain my situation. I am not unreasonable; I understand that items run out. But I think you notify your customer rather than just shipping a $6 bottle of sauce with a $7 shipping cost.....wouldn't you? Anyway, I wrote a lengthy email, filled in all the blanks, etc, hit send, and it disappears with an error message saying it can't be processed at this time.
I have been a fan of Blairs' for years, and have ordered from him numerous times. I haven't in a while, because the last time I ordered, I was supposed to receive a 15% discount for ordering within 30 days of the last order....no discount, no explanation. I am left, at this point, wondering why I would consider buying from this vendor again.
Am I being unreasonable? Am I expecting too much? A little input from some of you producers out there would be welcome. As it stands, I have not been able to vent to Blairs directly, since the phone rep obviously didn't care or had better things to do, and the web mail didn't work. Am I alone in this, or have other people had problems with Blair's? I have extensive online shopping experience, and I have to tell you ....this is the first time I have received an incomplete order with no explanation. It really makes me hesitate to order again, knowing that I might again receive the cheapest item I ordered and have to pay more in shipping that the item costs. Something's not right here.
Josh
I opened up the box, and all that was in there was the sauce. No explanation, no nothing. In essence, I paid $13.00 for a bottle of hot sauce. A little steep. Anyway, I called Blair's hotline, and the girl informed me that they were out of the other items I had ordered. When I asked why they didn't inform me prior to shipping, she said it wasn't her dept, and wasn't her problem. Okay, now I'm getting even more miffed. I went online to send an email to Blair, and explain my situation. I am not unreasonable; I understand that items run out. But I think you notify your customer rather than just shipping a $6 bottle of sauce with a $7 shipping cost.....wouldn't you? Anyway, I wrote a lengthy email, filled in all the blanks, etc, hit send, and it disappears with an error message saying it can't be processed at this time.
I have been a fan of Blairs' for years, and have ordered from him numerous times. I haven't in a while, because the last time I ordered, I was supposed to receive a 15% discount for ordering within 30 days of the last order....no discount, no explanation. I am left, at this point, wondering why I would consider buying from this vendor again.
Am I being unreasonable? Am I expecting too much? A little input from some of you producers out there would be welcome. As it stands, I have not been able to vent to Blairs directly, since the phone rep obviously didn't care or had better things to do, and the web mail didn't work. Am I alone in this, or have other people had problems with Blair's? I have extensive online shopping experience, and I have to tell you ....this is the first time I have received an incomplete order with no explanation. It really makes me hesitate to order again, knowing that I might again receive the cheapest item I ordered and have to pay more in shipping that the item costs. Something's not right here.
Josh