I have the same problem, Oh by the way this is my very first post. I could not find a place to get fresh peppers here in Alberta, so, I did the next best thing and ordered the seeds and am now growing the peppers I wanted to order. I got my seeds from puckerbuttpeppercompany.com, pepperlover.com and pepperjoe.com, Im growing carolina reapers, Moruga scorpions, chocolate bhut jolokias, 7 pod brown, and i got some seeds from a few bell peppers, and some habaneros from the grocery store, And pepperlover.com is by far my favourite, I ordered my seeds on sunday night, and by 9am I got notification that my seeds have been shipped monday morning. and the shipping cost was free and they have an excellent selection to choose from, but as far as customer service for the other two, it has been positive. I will post in the future of my carolina reaper pods from pepperjoes and puckerbutt. do a side by side comparison