I redesigned a web site for a business three years ago and have been maintaining it since. My rates are not cheap, but not high either - over 18 months of changing menus, updating images, adding new things (all based upon requests), that portion of the bill comes to about $190.
They had always paid quickly in the past, so this was like a small nest egg waiting for me if I ever needed it. Well, the other day, they had me change the options on serving large numbers of customers - they said business has not been real good and they didn't want to take a reservation and in six months not be able to fulfill it. Lights and bells went off and I figured I better submit my bill. The GM was fine, get it to me, I'll get you check immediately.
So I sent an invoice. Two weeks passed and not a word. I emailed the GM and she said the invoice was "confusing." I guess having an itemized list of what I did, what each thing cost, and what the total (in bold letters) was is confusing to some people.
So I resent a less confusing, if possible one that at the bottom had:
Pay This Amount: $302.90
Another ten days passed. I've since e-mailed her and tried calling - she is either busy or in a meeting but will call me back, which of course she doesn't.
Today, I replaced the Home Page with one that says the site is unavailable and a redirect to a listing of other restaurants in Cincinnati.
This web site has to have some value to the restaurant, certainly 50¢ a day. They get 120 visits per day, half of them first-timers. If the site helps one couple a week to dine there, they have covered their costs for a month.
Maybe this encourage Amy to get me my check.
Mike
They had always paid quickly in the past, so this was like a small nest egg waiting for me if I ever needed it. Well, the other day, they had me change the options on serving large numbers of customers - they said business has not been real good and they didn't want to take a reservation and in six months not be able to fulfill it. Lights and bells went off and I figured I better submit my bill. The GM was fine, get it to me, I'll get you check immediately.
So I sent an invoice. Two weeks passed and not a word. I emailed the GM and she said the invoice was "confusing." I guess having an itemized list of what I did, what each thing cost, and what the total (in bold letters) was is confusing to some people.
So I resent a less confusing, if possible one that at the bottom had:
Pay This Amount: $302.90
Another ten days passed. I've since e-mailed her and tried calling - she is either busy or in a meeting but will call me back, which of course she doesn't.
Today, I replaced the Home Page with one that says the site is unavailable and a redirect to a listing of other restaurants in Cincinnati.
This web site has to have some value to the restaurant, certainly 50¢ a day. They get 120 visits per day, half of them first-timers. If the site helps one couple a week to dine there, they have covered their costs for a month.
Maybe this encourage Amy to get me my check.
Mike
I've been there and I'm sure it'll work out. Most people pay once you show them that the consequence out way not paying. I had a friend of mine who one shut off all the power on a huge job site cause the owner wouldn't pay him. He pad locked the main switch off. he was paid the very next day.
