Yeah I'm sure it's because she's leaving, believe me, the Queen couldn't charm or impress her, nor me come to think of it. Sometimes the job is lovely like when I spoke to a long term guest on the phone earlier who's departing tomorrow morning and wanted to say goodbye to me but I'm not on until the afternoon so he wants to pop in then just to say thank you and goodbye. How sweet! He was always my favourite guest, so polite, funny and down to earth. Plus he once walked into a glass door in front of me and gave me the biggest laugh ever.