Thank you, I love reading these sweet comments from you. I've just been so busy today trying to rush so many things at once, answer the phone, fax, e-mail all at the same time, whilst mouthing to guests that I'm sorry and I'll be with them as soon as possible. I had to do a lot of work for the head of housekeeping and my line manager (head receptionist Dawn) wasn't happy about it. She said to her, "For fucks sake, clean up Kate's desk and let her do her work", then later she saw us on CCTV still doing the work and told us not to do it, fine by me. You couldn't even get into the area where my reception desk was without squashing paperwork behind the door first.