Just to give you a newbie's view...
I have never grown peppers before, or much of anything, from seed. I bought the volcano pack because I thought it might be fun to grow some seriously hot peppers. I found pepper joe's on a net search. I got the seeds and followed their instructions. I had 8 of ten types come up for me. The ones that didn't, they replaced the seeds. I am still picking hot peppers and having fun sharing with my friends and co-workers, especially the ones that say they like real hot stuff
I enjoyed the experience so much, I made an additional order for next years seeds of only the 2 or 3 types I like the best.
To summarize, good service, good support fair price. I don't think you can ask for more than that!
FredD